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Smart Cities Mobility

Tourism: great for the economy, tough on destinations

Overtourism is affecting mobility, infrastructure and quality of life, but tech and location intelligence solutions could be the answer.

What’s the latest word in travel? We’re not talking about glamping, babymoons or bleisure, we’re talking about overtourism.

According to a report produced in part by the World Tourism Organization, overtourism is defined as “the impact of tourism on a destination, or parts thereof, that excessively influences perceived quality of life of citizens and/or quality of visitors experiences in a negative way."

"The road less traveled?" No thanks!

Overtourism greatly impacts mobility and infrastructure as well as the locals and the sites themselves. And the problem is growing. Last year alone saw 1.4 billion international tourist arrivals. In cities such as Barcelona, Amsterdam, Venice, locals are taking to the streets to protest the overtourism they’re experiencing.

For perspective, in Iceland, the number of tourists in 2017 was more than 6 times the total population. The city of Amsterdam, with a population of less than one million, received 18 million tourists in 2018. And a whopping 36 million international tourists visited Venice in 2017, which has a population of 53,000.

These places and many more are seeking solutions to improve mobility, alleviate infrastructure strain and mitigate the overwhelming number of tourists they receive.

Three strategies and solutions

Bali, Venice, Japan, Croatia, Amsterdam, Rome and Bhutan are just some of the many popular destinations using tourist taxes to combat overcrowding. Amsterdam also put into effect a ban on opening new tourist shops, and cities including Paris and Rome are banning tourist buses from entering their city centers. For Rome, this will help protect their archaeological and historical sites from overcrowding and reduce air and noise pollution for the residents of the capital.

Aside from taxes and bans, here are some tech-forward solutions to combat tourist congestion.

1. Analyzing movement

Tasmania and London are using tourist movement tracking to help observe trends, moderate crowds, communicate congestion notifications and promote certain attractions and destinations at optimal times; they also promote locations and activities off the beaten path.


Living like a local: cities are showcasing lesser known spots to tourists and helping decrease congestion at the typical tourist destinations. 

The I amsterdam City Card is a prepaid discount and access card that offers admission to various locations and attractions throughout the area as well as free public transport. It also disperses overcrowding by providing free entry to museums and attractions outside Amsterdam, in towns and villages nearby. 

2. Gamification

Harry Potter: Wizards Unite and Pokémon GO were just the tip of the iceberg for location-based mobile games. Using gamification for travel and tourism purposes could be the next frontier. Play London with Mr. Bean is a silly game with a serious purpose. The free mobile app promotes certain attractions around London that, when visited, earn users points that are redeemable for travel-related discount coupons. This is a smart way to gamify the dispersal of large sightseeing crowds and alleviate congestion. The game’s developers hope to expand in several other cities in the future.

3. Understanding traffic and congestion

Location-powered solutions are well positioned to further amplify efforts to reduce overcrowding because they improve road safety and control traffic flows. CitiAnalytics, which uses HERE Real-Time Traffic and Speed Data, is a web-based, real-time city analysis tool that helps cities better understand congestion, traffic information, people movement and pollution. The tool helps cities manage their environments without relying on traditional hardware-based infrastructure. 


By providing real-time and historic data, location technology can promote better communication and collaboration between planners, tourism boards and mobility experts.

It enables data-driven planning and provides cost-effective ways to help maintain and improve infrastructure.

Let’s create more sustainable tourism the smart way. Read more about the versatility of location services here.

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