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When a water main bursts or a telephone connection goes down, every second counts. Precious time is lost if a field technician can’t find the precise location of a problem because of an inaccurate street address.
“In Australia, about 30 percent of the official street addresses are incorrect meaning it can take numerous calls back to the home office or lots of searching in the local area to find exactly where the problem is,” says Craig Williams, Principal Account Manager at we-do-IT, a spatial information technology consulting company servicing clients across Australia and overseas. “In one case, it took an engineer so long to get to the right location that a burst water pipe grew to such an extent that it caused a building to subside.”
In Australia, about 30 percent of the official street addresses are incorrect
we-do-IT developed the LatLonGO application which allows field crews to access their GIS data from a mobile device and turned to HERE for precise mapping, detailed and accurate addressing, map searching and routing as well as the ability to use maps in places that don’t have any cell tower or network signals.
The application helps utilities and telecommunications companies visualize their network asset data (e.g. roads, pipelines and power lines) on a map to get technicians to the exact component that needs their attention as quickly as possible.
HERE has location technologies designed for enterprises and gives LatLonGO global offline functionality with address search and driving directions as well as a wide range of base map views including normal, satellite, hybrid, terrain, night, street level and transit. Workers can preload the maps they need, ensuring they can work anytime and anyplace, regardless of a wireless or mobile data connection, and then sync the repair updates as soon as they are back online.
HERE is robust enough to handle the large amounts of complex GIS data
“Since it’s absolutely critical that the technician can access this information even if they are in a rural area or a security sensitive location where they don’t have a data connection, we needed a mapping platform that could perform in offline mode,” continues Williams. “HERE was the only platform that allows for this offline functionality and is robust enough to handle the large amounts of complex GIS data that workers need to access.”
Now utility customers in Australia can breathe a little easier knowing that if a water main breaks, the technician will show up at the right location and intervene before a minor problem turns into a major issue.